Refund policy

Refund Policy

Last Updated: November 12, 2026

At EVANS JACOB, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

  • Be unused and unworn.

  • Be in their original condition.

  • Include original packaging and accessories.

  • Be accompanied by proof of purchase.

2. Return Requests After Shipment

If a customer requests a return after an order has been shipped for personal reasons, including a change of mind, ordering the wrong size, or no longer wanting the product, a 30% restocking and return processing fee will apply to the returned merchandise value, where permitted by applicable law.

The original shipping charges and applicable taxes are not refundable unless required by law.

Customers are responsible for return shipping costs for personal-reason returns.

This fee does not apply to eligible returns involving incorrect, defective, or damaged products.

3. Damaged, Defective, or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact us at:

levondrew6891@outlook.com

Please provide your order number and clear photographs of the issue. We will review your request and provide an appropriate resolution in accordance with applicable law.

4. Non-Returnable Items

The following items may not be eligible for return, where permitted by law:

  • Items marked as final sale.

  • Gift cards.

  • Personalized or customized products.

  • Items that have been used, worn, washed, or damaged after delivery.

5. How to Request a Return

To initiate a return, please email us with:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Supporting photographs, if applicable.

Please wait for return authorization and instructions before sending any products back.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless otherwise required by law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may no longer be eligible for cancellation and will be subject to our return policy.

8. Contact Information

For questions regarding returns or refunds, please contact:

Store Name: EVANS JACOB

Website: https://www.evansjacob.com

Email: levondrew6891@outlook.com